Refund and Return Policy
We offer a return policy on products that are classified as one of following:
* Discrepancies or Damages
If for any reason your product is faulty, incorrect or arrives damaged, please email us at firstname.lastname@example.org, accompanied with photographs and your order number.
Notification must be made within three (3) days of receiving your order. No claims will accepted after three (3) days from receipt of goods.
* Change of Mind Returns & Cancellations
We can accept returns and order cancellations for incorrect choices or change of mind, for a store credit. We do not provide refunds for change of mind returns.
If you would like to arrange a return, please email us at email@example.com with your order number, and the items you wish to return, and we will issue you with a Return Authority Number.
Product(s) must be returned in their original packaging and must be unopened, unused and undamaged.
Customers are liable for return postage charges
* Unclaimed or Returned Orders
If you fail to collect your order from the post office or from the parcel connecting agent within the stipulated time-frame (usually 1-2 week), it will be returned to us
If your order undelivered due to an incorrect address, it will be returned to us
If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order.
Any unclaimed or returned parcels that you would prefer to receive a store credit for instead of being re-shipped, will have a $5.00 admin fees applied.
If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit minus a $5.00 return fee.
We do not provide refunds for unclaimed or returned orders.
Uncollected 'Click & Collect' Orders
Orders must be collected within 4 weeks of purchase date.
Orders that are not collected within this time frame will be automatically cancelled and will receive a store credit for the amount paid.
We do not provide refunds for uncollected orders.
If you would like your order to be changed to be shipped to you instead, you will be liable to pay a re-shipping fee as calculated.